Refund Policy

1. Scope

This Refund Policy applies to all payments made to Sentcroft Private Limited ("SentCroft," "we," "us," "our") for: (a) annual membership fees (Associate, Member, and Patron tiers); (b) delegate passes to a SentCroft Summit edition; and (c) sponsorship and partnership fees or deposits. SentCroft does not issue cash refunds for any of these payments. Membership fees are non-refundable (Section 3); amounts paid for delegate passes and sponsorships are instead adjusted toward the next or an upcoming SentCroft conference, as set out below. Membership fees and delegate passes are paid in USD via Stripe. Sponsorship fees are paid by bank transfer under a signed sponsorship or partnership agreement, which prevails over this Policy where it sets out specific adjustment terms.

2. Delegate Passes

2.1 Cancellation by You

Delegate passes are non-refundable. If you are unable to attend an event for which you have purchased a delegate pass, you may notify us in writing at passes@sentcroft.com up to the scheduled start date of that edition:

• Transfer: transfer your pass free of charge to a colleague within your organization; or
• Adjustment: have the full amount paid adjusted as a credit toward a delegate pass for the next or an upcoming SentCroft conference.

No cash refund is issued for a delegate pass, however much notice is given.

If you do not notify us before the scheduled start date of the event, including where you simply do not attend without prior notice, no transfer or adjustment will be available under this Section, and the amount you paid is forfeited in full.

Complimentary passes (including those issued as a Patron member benefit) carry no cash value and are not eligible for a cash refund, but the transfer and adjustment options above remain available.

2.2 Cancellation, Postponement, or Relocation by SentCroft for Ordinary Business Reasons

If SentCroft cancels, postpones, or relocates an edition for reasons within its ordinary control, the full amount paid by registered delegates will be adjusted as a credit of equal value toward the next or an upcoming SentCroft conference. No cash refund is issued.

2.3 Force Majeure: War, Natural Disaster, and Other Events Beyond Our Control

SentCroft takes the safety of its delegates, speakers, sponsors, and staff seriously, and organizes each edition many months in advance in cities around the world. On rare occasions, events beyond our reasonable control, including but not limited to war, armed conflict or the imminent threat of it, terrorism, natural disaster, pandemic or public health emergency, civil unrest, government-imposed travel restrictions or advisories, denial or withdrawal of a required permit or venue, or other acts of God, may make it necessary to postpone, relocate, or reschedule an edition.

In any such case:

1. We will notify registered delegates, members, and sponsors as promptly as reasonably possible, and will make every reasonable effort to reschedule the affected edition to a new date and/or venue.
2. If the edition is rescheduled, your delegate pass, membership benefit redemption, or sponsorship package remains valid for the rescheduled date at no additional cost, and no action is required from you.
3. If, in SentCroft's reasonable judgment, rescheduling the affected edition is not practicable, the fee you paid will not be refunded in cash, but will instead be preserved in full as a credit toward your delegate pass, membership renewal, or sponsorship package for the next scheduled edition of the SentCroft Summit series (in any city), valid for 24 months from the original event date and transferable once to a colleague within your organization.
4. We ask for your understanding that this approach reflects the genuine, unrecoverable costs SentCroft and its partners incur in preparing an edition, such as venue, production, and vendor commitments, well before an event takes place, and allows us to continue building the SentCroft series for the community rather than absorbing losses that would put future editions at risk. We are grateful for your patience and support in these circumstances, and will always prioritize the safety of our community over any commercial consideration.

This Section 2.3 applies in place of, and not in addition to, Sections 2.1 and 2.2 whenever a force majeure event as described above is the cause of cancellation, postponement, or relocation.

3. Membership Fees

3.1 No refunds. Membership fees are non-refundable once paid, for every tier (Associate, Member, and Patron), whether or not any membership benefit has been redeemed. This reflects that access, benefits, and concierge services are made available to you immediately upon activation.

3.2 Renewals. Annual membership does not auto-renew unless you have separately opted in to automatic renewal at checkout; where you have opted in, you may cancel future renewals at any time by notifying us before the renewal date. Renewal fees, once charged, are non-refundable under Section 3.1.

3.3 Mid-term cancellation. We do not offer full or pro-rated refunds for the unused portion of a membership term.

4. Sponsorship Fees

SentCroft signs a sponsorship or partnership agreement with each sponsor or partner, setting out the package, deliverables, and payment schedule. Sponsorship fees are collected by bank transfer to the account named on SentCroft's invoice. Sponsorship fees and deposits are non-refundable. If a sponsor cannot take up its package, or an edition is cancelled, postponed, or relocated, the amount paid will be adjusted toward a sponsorship package at the next or an upcoming SentCroft conference, on any further terms the signed agreement sets out.

5. How Adjustments and Transfers Are Processed

Where this Policy provides for an adjustment (a credit toward a future edition) or a transfer to a colleague, we will confirm the change in writing, typically within 5 business days of your request. An adjustment is applied as a credit against the fee for the next or an upcoming SentCroft conference; it is not paid out in cash or returned to your original payment method. A transfer simply reassigns your existing pass to the named colleague, at no additional cost.

6. How to Request an Adjustment or Transfer

Please contact passes@sentcroft.com (delegate passes and membership) or legal@sentcroft.com (sponsorship) with your registration or invoice reference. We aim to respond to all such requests within 5 business days.

7. Changes to This Policy

We may update this Refund Policy from time to time; the version in effect at the time of your payment governs that transaction, and any update will be posted here with a new Effective Date.